You know how when someone is rubbing your back because it’s sore and they find the exact spot that hurts and press on it and you saw “YEOW!” because it hurts but also because they found it?
It is not a matter of stupidity or education, formally understood, or any kind of personal turpitude. Indeed, by most accounts, Zuckerberg is both earnest and, in his own way, thoughtful. Rather it is the case that one’s intelligence and one’s education, even if it were deeply humanistic, and one’s moral outlook, otherwise exemplary and decent, are framed by something more fundamental: a distinctive way of perceiving the world. This way of seeing the world, including the human being, as a field of problems to be solved by the application of tools and techniques, bends all of our faculties to its own ends. The solution is the truth, the solution is the good, the solution the beautiful. Nothing that is given is valued.
The trouble with this way of seeing the world is that it cannot quite imagine the possibility that some problems are not susceptible to merely technical solutions or, much less, that some problems are best abided. It is also plagued by hubris—often of the worst sort, the hubris of the powerful and well-intentioned—and, consequently, it is incapable of perceiving its own limits. As in the Greek tragedies, hubris generates blindness, a blindness born precisely out of one’s distinctive way of seeing. And that’s not the worst of it. That worst of it is that we are all, to some degree, now tempted and prone to see the world in just this way too.